Call the emergency line and a dispatcher answers, day or night. While the nearest van drives over, we talk you through closing the main stop valve, so the damage stops before we arrive.

What we handle

• Burst and frozen pipes
• Leaks through ceilings and walls
• Overflowing or constantly running toilets
• No water, or no hot water
• Sewage backing up into drains

How the visit works

We stop the water first, then show you what failed and why. You get a fixed price for the repair before we start, and the $129 call-out is taken off it. If the permanent fix needs a part we don’t carry, we make it safe that night and come back at a time that suits you.

Before we arrive

Find your main shut-off valve (usually where the water line enters the house) and turn it clockwise. Switch off the water heater if the leak is near it. Move valuables away from the water and take a few photos for your insurer.

A water bill that keeps climbing, a damp patch that won’t dry, or running water you can hear with every tap off usually means a leak inside a wall or under the floor. Left alone, it rots framing, feeds mold and lifts flooring.

How we find it

We start with a pressure test to confirm there is a leak, then trace it with acoustic listening gear and a thermal camera. Most leaks are pinpointed to within a few inches, so we open one small, tidy patch instead of a whole wall.

Signs of a hidden leak

• Your water meter moves with every tap closed
• Warm spots on the floor (a slab leak on a hot line)
• Musty smells, bubbling paint or stained ceilings
• Low water pressure that came on suddenly

After the repair

We pressure-test the line again, dry the area, and leave you a short written report with readings and photos. Most insurers ask for exactly that.

Most slow drains are grease, hair or wipes. On older lots it’s often tree roots in the sewer line. We clear the blockage and find out which it was, so you’re not calling us again next month.

What we clear

• Kitchen sinks and garbage disposals
• Showers, tubs and bathroom basins
• Toilets and floor drains
• Main sewer lines and outdoor drains

Camera inspection

On main lines we run a waterproof camera through the pipe after clearing it and show you the footage on a tablet. Roots, a sagging section and cracked joints are easy to spot. If the pipe needs repair, we give you a written price and you can take a few days to decide.

Keeping drains clear

Use a strainer in showers, keep grease and wipes out of the drains, and run hot water after using the disposal. Once a year, a maintenance flush on older sewer lines costs far less than an emergency call.

Lukewarm showers, rusty water, popping noises or a puddle under the tank usually mean the water heater needs attention. We tell you whether a repair is worth the money, and what a replacement would cost, before you decide.

When a repair is worth it

Most tank heaters last 8 to 12 years. If yours is younger, a new element, thermostat, anode rod or gas valve often brings it back. If it’s older and leaking from the tank itself, replacement is the safe choice.

Tankless upgrades

Tankless units heat water on demand, take up a fraction of the space and can cut water heating costs. We size the unit for your peak use, upgrade the gas line or electrical supply if needed, and handle the permit.

Every install includes

Removal of the old heater, a new expansion tank and shut-off valve where code requires them, a full safety check of venting and pressure relief, and a walkthrough of the settings before we leave.

A boiler that’s serviced every year runs more efficiently, breaks down less and keeps its warranty valid. If it has already stopped working, we carry common parts on the van so most repairs are done in a single visit.

Annual service

We clean and inspect the burner and heat exchanger, test combustion and flue gases, check pressure, valves and seals, and confirm the carbon monoxide alarm works. You get a written service record.

Common repairs

• No heat or no hot water
• Boiler losing pressure
• Radiators cold at the top or bottom
• Noisy pumps, banging pipes or short cycling

Better control

A modern thermostat with room-by-room zones can stop you heating empty rooms. We install and set it up, then show you how to use the schedule.

We fit faucets, toilets, showers and sinks, from a single dripping tap to a full bathroom refit. Every joint is leak-tested before we leave, and we tell you how long the silicone needs before the shower can be used.

What we install

• Kitchen and bathroom faucets
• Toilets, including low-flow and wall-hung
• Shower valves, mixers and screens
• Sinks, vanities and garbage disposals
• Dishwasher, washer and fridge water lines

Bathroom refits

For larger projects we plan the plumbing with you first, including where the pipes run, what can move and what it costs. We work alongside your tiler or bring a trusted one, and keep the house usable while we work.

Bring your own fixtures

If you’ve already bought a faucet or toilet, we’ll fit it. Send us the model number before the visit and we’ll check that it suits your pipework and water pressure.